Effective Date: 15 July 2025
1. Information We Collect
We may collect personal information such as:
- Name and contact details (email, phone)
- Organisation or business name
- Information shared during consultations or via contact forms
- Survey responses related to insights and community feedback, including demographic information (e.g., suburb, age, iwi/ethnicity, survey responses)
- Optional information shared through comments or submissions on "The Green Room" blog
- Member registration information used to access private sections like Insights or The Green Room.
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Communicate with you
- Respond to enquiries
- Send invoices and service updates
- Gather, analyse, and report aggregated, anonymised data for Insights community surveys
- Share survey results (without personal identifiers) with the community, stakeholders, and local decision‑makers
- Moderate and improve "The Green Room" blog content and engagement
- We will never sell your personal information.
3. Survey Data Collection & Sharing
As part of Insights:
- We collect community feedback for public‑interest purposes (e.g., flood resilience, safety, public‑space use).
- Survey responses are stored in secure platforms (e.g., Google Forms) and analysed only by Charlie & Green.
- Results are reported in aggregate, with no personal information linked to identifiable individuals.
- Consent is implied for community feedback, with opt‑out options where required.
4. Storing and Securing Your Data
All information is stored securely and accessed only by the consultant. Any third‑party tools used (e.g., Google Forms, email, calendar, invoicing systems) are chosen for their security and privacy standards. Survey data is encrypted in transit and at rest.
5. Cookies and Analytics
This website may use cookies or basic analytics tools (e.g. Google Analytics) to understand how visitors use the site. You can disable cookies via browser settings.
6. Your Rights
You have the right to:
- Request access to your personal data
- Ask us to correct or delete your data
- Withdraw consent at any time for direct communications and surveys
To exercise any of these rights, contact: info@charlieandgreen.com
7. Insights-Specific Information
- Survey participants can choose whether to provide demographic details; all questions are voluntary
- Participants will be informed that survey responses are anonymised and reported in aggregate
- Community summaries will be shared back with participants via email, our website, or local stakeholder communications
- We commit to transparency regarding what data is collected, how it is used, and who sees the results
8. Contact Us
For any privacy- or survey-related questions, please email: info@charlieandgreen.com
9. Updates to this Policy
We will update this policy as our services evolve. The effective date at the top will be revised with each update.
10. The Green Room (Blog)
- You may voluntarily choose to interact with our blog by reading, commenting, or sharing posts.
- If commenting is enabled, we may collect your name and email address for moderation purposes. These will not be displayed publicly.
- Guest contributions are clearly labelled. Authors are responsible for the content of their own posts.
- Any blog engagement or comments are stored securely and used only to improve user experience or respond to feedback.
- Analytics tools may be used to understand blog traffic and engagement. This information is aggregated and not personally identifiable.
11. Member-Only Access: Insights and The Green Room
- Access to Insights survey dashboards and The Green Room blog is available only to registered members or stakeholders invited by Charlie & Green.
- Member accounts are created using information you provide. This data is stored securely and only used for authentication, communication, or reporting engagement (in aggregate).
- You must not share login credentials or distribute restricted content without written permission.
- We reserve the right to restrict, suspend, or remove access if misuse or policy violations are identified.